Terms of Service
Effective Date: April 25, 2025
Welcome to Raidu. These Terms of Service (“Agreement”) govern your use of Raidu’s AI governance platform and related services (collectively, the “Services”) provided by Raidu, Inc. (“Raidu,” “we,” “us,” or “our”).
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you’re using our Services on behalf of an organization, you’re agreeing to these terms for that organization.
1. Services Overview
What We Provide
Raidu delivers an enterprise-grade AI governance platform designed to enable secure, compliant AI adoption. Our Services include:
- AI Security Gateway: Real-time data protection and threat prevention
- Data Loss Prevention: Advanced PII detection and redaction across 50+ data types
- Prompt Engineering Tools: Optimization and safety verification for AI interactions
- Multi-Model Orchestration: Intelligent routing across leading AI providers
- Compliance Infrastructure: Audit logs, access controls, and regulatory compliance tools
- Analytics & Monitoring: Usage tracking, cost management, and performance insights
Service Availability
We maintain enterprise-grade infrastructure with:
- 99.9% uptime SLA for Enterprise customers
- Global content delivery network
- Redundant systems and automatic failover
- 24/7 monitoring and incident response
2. Account Terms
Registration Requirements
To access our Services, you must:
- Provide accurate and complete registration information
- Be authorized to bind your organization (if applicable)
- Maintain the security of your account credentials
- Promptly update any changes to your information
- Be at least 18 years old or the age of majority in your jurisdiction
Account Responsibilities
You are responsible for:
- All activities that occur under your account
- Maintaining the confidentiality of your login credentials
- Immediately notifying us of any unauthorized access
- Ensuring your users comply with this Agreement
- Your organization’s use of the Services
User Management
For organizational accounts:
- Administrators can manage user access and permissions
- You’re responsible for your users’ compliance with these terms
- We provide role-based access controls for security
- User actions are attributed to your organization
3. Acceptable Use
Permitted Use
You may use our Services for lawful business purposes, including:
- Securing AI interactions within your organization
- Protecting sensitive data in AI workflows
- Ensuring compliance with data protection regulations
- Monitoring and optimizing AI usage
Prohibited Activities
You must not:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Attempt to bypass security measures or access restrictions
- Use the Services to harm, threaten, or harass others
- Transmit malicious code or interfere with Service operation
- Resell or redistribute the Services without authorization
- Use the Services for competitive analysis or benchmarking
- Process data you don’t have rights to use
Fair Use
We may implement fair use limits to ensure Service quality for all customers. Excessive usage may result in additional fees or service limitations.
4. Data and Privacy
Your Data
- You retain all ownership rights to your data
- We process your data solely to provide the Services
- You grant us a limited license to use your data for Service delivery
- We don’t use your data to train AI models without explicit consent
- You’re responsible for the legality of your data processing
Data Security
We implement industry-standard security measures including:
- Encryption in transit and at rest
- Regular security audits and penetration testing
- Access controls and authentication
- Incident response procedures
- Compliance with security frameworks (SOC 2, ISO 27001)
Privacy Practices
Our data handling is governed by our Privacy Policy, which details:
- What information we collect
- How we use and protect your data
- Your rights regarding your information
- Our compliance with privacy regulations
5. Intellectual Property
Our Property
Raidu owns all rights to:
- The Services and underlying technology
- Our trademarks, logos, and branding
- Documentation and marketing materials
- Any improvements or modifications to the Services
- Aggregated and anonymized usage data
Your Property
You retain ownership of:
- Your data and content
- Your confidential information
- Any feedback you provide (though we may use it)
- Your trademarks and branding
License Grants
- We grant you a limited, non-exclusive license to use the Services
- You grant us a license to use your data solely for Service provision
- All licenses terminate when this Agreement ends
6. Fees and Billing
Pricing Structure
- Subscription fees are based on your selected plan and usage
- Prices are listed in USD unless otherwise specified
- All fees are exclusive of taxes unless stated otherwise
- We offer monthly and annual billing options
Payment Terms
- Payment is due upon receipt of invoice
- We accept major credit cards and ACH transfers
- Enterprise customers may request NET 30 terms
- Late payments may incur interest charges
Refunds and Credits
- We offer a 30-day money-back guarantee for new customers
- No refunds for partial months or unused services
- Service credits may be issued for downtime exceeding SLA
Subscription Changes
- Upgrades take effect immediately with prorated billing
- Downgrades take effect at the next billing cycle
- Cancellations require 30 days notice for annual plans
7. Term and Termination
Agreement Duration
- Month-to-month plans renew automatically
- Annual plans commit to a 12-month term
- Enterprise agreements may have custom terms
Termination Rights
Either party may terminate this Agreement:
- For convenience with proper notice
- Immediately for material breach
- Upon insolvency or bankruptcy
- For violation of applicable laws
Effect of Termination
Upon termination:
- Your access to Services will be disabled
- We’ll provide data export for 30 days
- All licenses granted will terminate
- Payment obligations for services rendered remain
Survival
These sections survive termination:
- Intellectual Property
- Confidentiality
- Limitation of Liability
- Indemnification
- Governing Law
8. Representations and Warranties
Mutual Warranties
Each party represents and warrants that:
- It has full authority to enter this Agreement
- It will comply with all applicable laws
- It won’t infringe on third-party rights
Service Warranties
We warrant that:
- Services will perform materially as documented
- We maintain commercially reasonable security
- We’ll use industry-standard efforts to ensure availability
Your Warranties
You warrant that:
- You have rights to all data you process
- Your use complies with all applicable laws
- You’ll maintain accurate account information
- Your use won’t harm our systems or other users
Disclaimer
EXCEPT AS EXPRESSLY PROVIDED, SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
9. Indemnification
Your Indemnification
You’ll defend, indemnify, and hold us harmless from claims arising from:
- Your use of the Services
- Your data or content
- Your violation of this Agreement
- Your violation of any laws or third-party rights
Our Indemnification
We’ll defend, indemnify, and hold you harmless from claims that the Services infringe third-party intellectual property rights, except where infringement results from:
- Your modifications or misuse
- Your combination with other products
- Your use after notice to discontinue
- Your data or specifications
Indemnification Process
The indemnified party will:
- Promptly notify the indemnifying party
- Provide reasonable cooperation
- Allow sole control of defense and settlement
10. Limitation of Liability
Liability Cap
EXCEPT FOR INDEMNIFICATION OBLIGATIONS, EACH PARTY’S TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID IN THE 12 MONTHS PRECEDING THE CLAIM.
Consequential Damages
NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY.
Exceptions
These limitations don’t apply to:
- Willful misconduct or gross negligence
- Violation of confidentiality obligations
- Indemnification obligations
- Infringement of intellectual property
11. Confidentiality
Definition
“Confidential Information” means non-public information marked confidential or reasonably understood to be confidential, including:
- Technical data and specifications
- Business plans and financial information
- Customer lists and data
- Security procedures and protocols
Obligations
Each party will:
- Protect confidential information with reasonable care
- Use it only for Agreement purposes
- Limit access to authorized personnel
- Return or destroy upon request
Exceptions
Obligations don’t apply to information that:
- Was publicly known without breach
- Was rightfully received from third parties
- Was independently developed
- Must be disclosed by law
12. General Provisions
Entire Agreement
This Agreement, including all referenced documents, constitutes the entire agreement between parties and supersedes all prior agreements.
Amendments
Modifications must be in writing and signed by both parties, except for changes to Services or policies we may make with notice.
Assignment
You may not assign this Agreement without our written consent. We may assign to affiliates or successors.
Force Majeure
Neither party is liable for delays due to circumstances beyond reasonable control, including acts of God, natural disasters, or government actions.
Notices
Legal notices must be in writing to:
- Email: legal@raidu.com
- Address: 271 Little Falls Dr., Wilmington, Delaware 19808
Governing Law
This Agreement is governed by Delaware law, excluding conflict of laws principles. Disputes shall be resolved in Delaware courts.
Severability
If any provision is unenforceable, it will be modified to achieve its purpose or severed if necessary, with remaining provisions continuing.
For questions about these Terms of Service:
Raidu, Inc.
Email: legal@raidu.com
Phone: +1 (302) 600-2111
Address: 271 Little Falls Dr., Wilmington, Delaware 19808
For support: support@raidu.com
For sales: sales@raidu.com