Privacy Policy
Last Updated: April 25, 2025
At Raidu, Inc. (“Raidu,” “we,” “us,” or “our”), protecting your privacy is fundamental to how we operate. This Privacy Policy explains our practices regarding the collection, use, and protection of information when you interact with our AI governance platform and related services (the “Services”).
We gather information through various channels to provide and improve our Services effectively.
When you interact with our Services, you may share:
- Account Details: Your name, email address, phone number, and organization information when registering or requesting demos
- Communications: Messages, feedback, or support requests you send us
- Preferences: Your communication preferences and how you’d like to hear from us
- Additional Information: Any other details you choose to provide during your interactions with us
When you sign in using external services (like Google), we receive:
- Basic profile information (name and email) based on your privacy settings with that service
- Authentication tokens to verify your identity
- Only the information you’ve authorized the third-party service to share
Our systems automatically gather certain technical information:
Device and Browser Information:
- Operating system and version
- Browser type and settings
- Device identifiers and specifications
- IP address and approximate location (city/region level)
- Network information (WiFi, mobile carrier)
Usage Information:
- Pages visited and features used
- Time spent on different sections
- Navigation patterns and click paths
- Interaction with emails we send
Tracking Technologies We Use
We employ several standard technologies:
Essential Cookies: Required for basic site functionality, security, and user preferences
Analytics Tools: Help us understand usage patterns and improve user experience. We use services like Google Analytics and PostHog with privacy-preserving settings enabled.
Session Storage: Temporary data storage for seamless navigation during your visit
Performance Monitors: Track site speed and reliability to ensure optimal performance
We use collected information for specific, legitimate business purposes:
Service Delivery and Support
- Platform Operations: Maintaining secure, reliable access to our AI governance tools
- Customer Support: Responding to inquiries, troubleshooting issues, and providing assistance
- Account Management: Managing your account, permissions, and access controls
- Communications: Sending service updates, security notifications, and important announcements
Improvement and Innovation
- Service Enhancement: Analyzing usage patterns to improve features and user experience
- Research & Development: Creating better AI governance solutions based on aggregated insights
- Performance Optimization: Ensuring fast, reliable service delivery
- Feature Development: Building new capabilities based on user needs and feedback
Marketing and Engagement
With your consent, we may:
- Share product updates and new feature announcements
- Invite you to webinars, events, or educational content
- Send newsletters with AI governance best practices
- Provide special offers or promotional materials
You can manage your communication preferences at any time through your account settings or by clicking unsubscribe links in our emails.
Security and Legal Compliance
We process information to:
- Protect Systems: Detect, prevent, and respond to security incidents
- Ensure Compliance: Meet legal obligations and regulatory requirements
- Enforce Policies: Maintain the integrity of our Services and terms of use
- Prevent Abuse: Identify and stop fraudulent or harmful activities
- Legal Defense: Protect our rights and respond to legal processes when required
We share your information only in specific circumstances:
Service Partners
We work with trusted partners who help us deliver our Services:
- Infrastructure Providers: Cloud hosting and content delivery networks
- Analytics Services: Usage analysis and performance monitoring
- Communication Tools: Email delivery and customer support platforms
- Security Partners: Threat detection and prevention services
All partners are contractually required to protect your information and use it only for providing services to us.
Corporate Transactions
If Raidu is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We’ll notify you of any change in ownership or control of your personal information.
Legal Requirements
We may disclose information when required by law or to:
- Respond to valid legal processes (subpoenas, court orders)
- Protect the safety of any person
- Address fraud, security, or technical issues
- Protect Raidu’s rights or property
With Your Consent
We’ll share information for other purposes when you’ve given us explicit permission to do so.
4. Your Privacy Rights and Choices
You have control over your personal information:
Communication Preferences
- Marketing Emails: Opt out anytime via unsubscribe links or account settings
- Service Notifications: Essential communications about your account remain active for security
- Newsletter Preferences: Choose which types of content you’d like to receive
Depending on your location, you may have rights to:
- Access: Request a copy of information we hold about you
- Correction: Update inaccurate or incomplete information
- Deletion: Request removal of your personal information
- Portability: Receive your data in a structured, common format
- Restriction: Limit how we process your information
- Objection: Opt out of certain processing activities
To exercise these rights, contact us at privacy@raidu.com.
Cookie and Tracking Controls
Browser Settings: Most browsers allow you to:
- Block or delete cookies
- Set preferences for different websites
- Use private/incognito browsing modes
Privacy Tools: Consider using:
- Privacy-focused browsers (Brave, Firefox with enhanced tracking protection)
- Browser extensions (uBlock Origin, Privacy Badger)
- Google Analytics opt-out browser add-on
Do Not Track: While we respect privacy preferences, we don’t currently respond to Do Not Track signals as there’s no industry standard for compliance.
5. California Privacy Rights
California residents have additional rights under the CCPA:
- Know what personal information we collect, use, and share
- Request deletion of personal information
- Opt out of “sales” of personal information (we don’t sell your data)
- Non-discrimination for exercising privacy rights
6. Data Security
We implement comprehensive security measures:
- Encryption: Data encrypted in transit and at rest
- Access Controls: Role-based permissions and authentication
- Monitoring: Continuous security monitoring and threat detection
- Incident Response: Established procedures for security events
While we use industry-standard protections, no system is completely secure. We encourage you to use strong passwords and protect your account credentials.
7. International Data Transfers
If you’re accessing our Services from outside the United States:
- Your information may be transferred to and processed in the US
- We ensure appropriate safeguards are in place for international transfers
- We comply with applicable data protection frameworks
8. Links to Other Services
Our Services may contain links to third-party websites or services. We’re not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.
9. Children’s Privacy
Our Services are designed for businesses and aren’t intended for children under 13. We don’t knowingly collect information from children. If we discover we’ve inadvertently collected such information, we’ll promptly delete it.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We’ll notify you of material changes through:
- Email notification to your registered address
- Prominent notice on our website
- Update to the “Last Updated” date
11. Data Processing Agreement
For enterprise customers, we offer a Data Processing Agreement (DPA) that provides additional contractual commitments regarding our processing of your data. You can review our standard DPA here or contact us for a customized version.
For questions, concerns, or to exercise your privacy rights:
Raidu, Inc.
Email: privacy@raidu.com
Address: 271 Little Falls Dr., Wilmington, Delaware 19808
Phone: +1 (302) 600-2111
We aim to respond to all privacy inquiries within 30 days.